Questions to Ask an Appliance Repair Service Before Hiring

Before letting anyone into your home you need to know a bit about them. We reveal the best questions to ask an appliance repair service before hiring...
How to clean and sanitize your washing machine and dryer. How to clean and sanitize your washing machine and dryer.

There are certain questions to ask an appliance repair service before inviting the service technician into your Colorado Springs home. After all, you want to make sure that the people coming into your haven are qualified, responsible, and trustworthy.  

Southern Colorado residents are spending more time at home than ever. Therefore, the appliances that we rely on every day are being used more often, and unfortunately, that increases the likelihood of these appliances breaking down and needing repair. Many Colorado Springs homeowners do not have the knowledge to repair and maintain their modern and often complicated home appliances. 

When searching for this rather specialized service, you need to make sure that the appliance repair company you hire is not based on a rushed decision based solely on the first company you call. 

Picking the wrong repair service could end up costing you a lot more than you expected.

In this post, we provide a list of 6 questions to ask an appliance repair service on the phone before they enter your home.

Question 1. Do You Have Any Manufacturer Certifications?

Why is this important? Technology is being used in modern appliances in ways that we could have only imagined even a decade ago. With the many features being upgraded, many major appliance manufacturers award service certifications to appliance repair companies that have made an extra effort to pass tests and be approved by the manufacturer.  Asking about the certifications right away ensures that you hire the appliance repair company best qualified to do your repair. You also will want to make sure that the service provider has all the necessary licenses required by local authorities.

Question 2. Does the Appliance Repair Company Have Insurance?

While you have the appliance repair company on the phone, ask if they have liability insurance as well as workers compensation insurance.  If you find out that your service provider doesn't have liability insurance, you may want to find a different contractor.  Although there is little chance that your appliance repair technician would damage your home, the liability insurance the company carries would cover these damages if they should occur.

Question 3. Can You Describe Your Level of Experience?

This should be a given. Before hiring any licensed contractor, you need to make sure that he or she has the necessary skills and experience to do the job well.  If you are looking for a reliable appliance repair service, look for one with a proven record of success and quality repairs. Longevity in this field matters, so ask how long they have been in business.  We recommend that you only hire an appliance repair company that has been in business for at least five years.

Related: How to Find an Appliance Repair Service Near Me

Question 4.  Can You Provide References?

Any reputable appliance repair service should have a list of references or testimonials from others who have used them in the past. In addition, check out their reviews from unbiased sources, such as Google and Yelp.  If a licensed contractor has a great reputation, you can be confident that he'll do a great job for you.  Online reviews that are recent can help you make an informed hiring decision.

Question 5. Do Your Technicians Receive Background Checks?

You should not allow anyone to work in your home that you do not know and trust. Ask the appliance repair company if they do background checks on their employees. If so, you are working with a professional service that you can trust to enter your home.

Question 6.  What will you charge me for this service?

This is an important question for an appliance repair service. You can often get a ballpark estimate from a contractor if you are in a position to provide them with a detailed description of the job. If you find a local appliance repair contractor who is willing to give you an estimate over the phone, that is a positive sign that you can trust them to do a good job.

But beware, the adage that you get what you pay for is true. While there are many appliance repair companies out there that offer low prices, they may not necessarily provide high-quality service. Many times you will find that companies that provide a price much lower than their competitors will charge more than you expect when you get the final bill. In general, you can get an idea of the quality of service you will receive if the service provider gives you a reasonable estimate that is neither extremely cheap nor outlandishly expensive.

The Takeaway

When you are looking for a reliable appliance repair contractor, asking the above questions will help you verify the appliance repair company you hire has the qualifications and experience to do the job.

Since 1999, Reliable Appliance Repair has offered the best quality appliance repair in Colorado Springs. As a family-owned business, we offer fast, reliable, and professional service to all of our customers. Contact us today to see the difference Reliable Appliance Repair can make. 

Read More About Appliance Repair Services:

What Are the Benefits of Repairing Old Appliances vs. Replacing?

DIY Refrigerator Repair Tips to Try Before Calling an Appliance Repairman

Is It Worth Repairing an Old Washing Machine?

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